Salesforce: Power User - Ed2Go

Cost: $695
Length: 26 weeks
Working 6 months later: Not reported

Program names, program descriptions and occupation titles appear here in English, because that is the only language the federal and state records publish them in. Everything else on this page is translated.

What happened to people who took this

No outcomes reported for this program

About a third of California programs report nothing. That is a fact about the program's reporting, not evidence that it works or does not.

The jobs this trains for

This describes the jobs people do, not the classes this program teaches. It comes from the U.S. Department of Labor, which asks people already doing the work. The Department publishes it in English only, so the job names and the sentences below stay in English on this page.

Trains for more than one job. The outlook shown is the weakest of them.

No regional figures for this program's city

Pittsburg is not one of the metropolitan or rural areas California names when it publishes wages and openings. A neighbouring area's figures would look exactly like a correct answer, so none are shown and the statewide figures stand alone. About half of California's programs are in this position.

Administrative Services Managers

Job ads may call this: Administrator · Business Manager · Administrative Manager · Administrative Officer

Some of what people in this job do. The Department rates how important each one is, and they appear in that order.

Plan, administer, and control budgets for contracts, equipment, and supplies.
Hire and terminate clerical and administrative personnel.
Direct or coordinate the supportive services department of a business, agency, or organization.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Show 3 more things this job involves

Set goals and deadlines for the department.
Acquire, distribute and store supplies.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Typical pay in California: $110,717per year
Projected openings: 37,770
Projected change: +7.1%
Usually needs: Bachelor's degree

Getting in

Experience needed first: Under 5 years in a related job
Training after you are hired: None

Employers usually expect some time in a related job as well as the training. Ask the provider what their graduates did before they were hired.

These are the federal government's answers for the occupation, not rules this provider sets. California publishes the same two answers for every one of these jobs.

What people in this job actually studied

Most common: Four-year degree — 33% of the people doing this work.

California says this job usually needs: Bachelor's degree. 48% of the people doing it went less far than that.

No high school diploma: 2%
High school diploma: 14%
Started college, no degree: 21%
Two-year degree: 11%
Four-year degree: 33%
Master's degree: 17%
Doctorate or professional degree: 2%

This counts people already doing this job, across the whole United States. Every other figure on this page is California's, and the federal government publishes no state version of this one. It is what people happen to have, not a rule about who gets hired. A small row does not mean you would be turned away, and a large one is not a promise of a job.

First-Line Supervisors of Office and Administrative Support Workers

Pay, hiring, and what people studied

Job ads may call this: Office Manager · Office Supervisor · Accounting Manager · Office Coordinator

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Show 3 more things this job involves

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Recruit, interview, and select employees.

Typical pay in California: $79,426per year
Projected openings: 146,890
Projected change: +1.9%
Usually needs: High school diploma or equivalent

Getting in

Experience needed first: Under 5 years in a related job
Training after you are hired: None

Employers usually expect some time in a related job as well as the training. Ask the provider what their graduates did before they were hired.

What people in this job actually studied

Most common: Four-year degree — 28% of the people doing this work.

California says this job usually needs: High school diploma or equivalent. 3% of the people doing it went less far than that.

No high school diploma: 3%
High school diploma: 21%
Started college, no degree: 26%
Two-year degree: 13%
Four-year degree: 28%
Master's degree: 8%
Doctorate or professional degree: 1%

Program details

This program provides online instruction, e-learning, or distance learning only.

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services call centers help desks and customer relations. Includes instruction in customer behavior specialized information technology and systems management developing and using customer service databases user surveys and other feedback mechanisms strategic and performance planning and analysis operations management personnel supervision and communications and marketing skills.

Provider's website →

Someone else may be able to pay for this

This program was on California's Eligible Training Provider List when the state last reported it to the U.S. Department of Labor (2026-08-04). Programs on that list can be paid for through an Individual Training Account. Listings are renewed periodically and can lapse, so a program listed when the state last reported may not be listed today. Ask before you rely on it.

The place to ask is an America's Job Center of California

Concord America`s Job Center of California / East Bay WorksComprehensive center
Phone: 925-671-4500
4071 Port Chicago HighwaySuite 250Concord, CA 94520about 6.2 miles away
Hours: M-F 8:30 am-5:00 pm
Has a veterans' representative
America`s Job Center of California - FairfieldAffiliate site
Phone: 707-863-3500
500 Chadbourne RoadSuite AFairfield, CA 94534about 18.2 miles away
Hours: Monday - Friday, 8:00am to 5:00pm
America`s Job Center of California - VallejoComprehensive center
Phone: 707-648-4024
1440 Marin StreetVallejo, CA 94590about 20.1 miles away
Hours: Monday - Friday 8am- 5:00 pm
Has a veterans' representative

Distances are straight-line, so the drive is longer. Call before you travel: opening hours here are as the federal directory published them, and the state notes its own staff are not present at every location.

Find a center anywhere in California, and check what is on the list today:
CareerOneStop — American Job Center Finder (U.S. DOL) · California EDD — Office Locator · California EDD — Eligible Training Provider List

How this gets paid for, and what to ask →

Whether a person can have a program paid for is decided by their local workforce development board and the America's Job Center staff who interview them — not by this site, and not by the training provider. California has 45 local workforce development areas and each sets its own policies, so the answer can differ between two people in neighboring counties. Nothing here is a promise of funding or a determination of eligibility.

The rules cited here, and the state and federal sites linked to, are published in English.

How this site gets its figures, and what they do not tell you →